Q1: What is the Minimum Order Quantity (MOQ) for your products?
A1: We support low MOQs; for standard products, the minimum order quantity is 1 unit. Specific requirements can be negotiated based on the product model and customization needs.
Q2: Do you accept OEM or ODM customization?
A2: Yes, we offer comprehensive OEM/ODM services, including the customization of product parameters, nameplates, functions, and packaging.
Q3: What payment methods do you accept?
A3: We accept Telegraphic Transfer (T/T), Alipay, and WeChat Pay, as well as major international payment methods such as PayPal (typically for samples or small-value orders).
Q4: What type of packaging do you use for your products?
A4: We use standard export packaging: an inner lining of shock-absorbing materials enclosed in an outer export-grade cardboard carton or plywood crate, ensuring safe transit over long distances. Custom packaging is also available upon request.
Q5: What shipping methods are available, and what is the lead time?
A5: We support shipping via sea, air, and express courier services (such as DHL, FedEx, UPS, and EMS). For standard orders, delivery typically takes 7–15 business days after payment is received; expedited processing can be negotiated for urgent orders.
Q6: Can you provide samples? Is there a charge for samples?
A6: Yes, samples of our existing products can be provided. However, samples are not provided free of charge.
Q7: What is the warranty period for your products?
A7: The standard warranty period is 12 months (calculated from the date of shipment). During this period, we will provide free repairs or replacements for any malfunctions caused by quality-related issues.
Q8: Can you provide product certifications?
A8: Yes. We hold over 70 product certifications and test reports (such as ATEX, CE, ISO, etc.). Copies can be included with the shipment, or electronic versions can be sent in advance for your review.